Frequently Asked Questions

MQT Solutions is an Independent Business (IB) / Service Partner supporting a diverse set of clients via the Arise® Platform. We specialize in recruiting and supporting independent contractors who work from home as virtual call center agents. Our mission is to provide flexible, rewarding work opportunities that allow individuals to balance their professional and personal lives.

You can find more information about our company, mission, and opportunities on our website. However, if you have any specific questions, feel free to navigate to our Contact page to send us a message or email our support team at apply@mqt-llc.com.

Arise® Work From Home is a business-to-business platform that connects independent contractors working from home with companies needing customer service, technical support, and sales assistance. As an IBO/Service Partner, MQT Solutions acts as a necessary business link to facilitate this connection by providing platform access, support, and resources to help our contractors succeed.

To find more information about the Arise® Platform, you can explore the following resources:

1. Arise Work From Home

• The official website provides comprehensive details about how the platform works, opportunities available, and steps to get started. It also includes success stories and FAQs.

2. Arise Virtual Solutions

• This site provides more information about the company itself, including its mission, values, and the technology they use. It also offers insights into their business model.

No. You will not be an employee of MQT Solutions or Arise®. You will work as an Independent Contractor.

An independent contractor (IC) is a self-employed individual who provides services under a contract rather than as an employee. ICs work on their own schedule, choose their opportunities, and are responsible for managing their own business and taxes. You can learn more here.

No, you will not receive a W-2. As an agent working with MQT Solutions through the Arise platform, you are classified as an independent contractor, not an employee. This means you are responsible for managing your own taxes, and instead of a W-2, you may receive a 1099-NEC form if you earn $600 or more in a calendar year from a single client.

It's important to keep accurate records of your income and set aside funds to cover any tax obligations. We always recommend consulting a tax professional to ensure you're filing correctly and taking advantage of any deductions available to independent contractors.

Pay rates are determined by our clients and compensation varies depending on the client-specific program and your role. Our clients offer competitive pay rates, which are generally in the $13 - $18 per hour range. You’ll be paid for the hours you work and there are also opportunities for performance-based bonuses and incentives.

Once on the platform and certified, you’ll work with a diverse range of clients with many being Fortune 500 companies from across various industries, including telecommunications, travel, retail, healthcare, and more. Our clients are reputable companies that require high-quality customer service, technical support, and sales assistance.

Arise® partners with many well-known companies, including Fortune 500 brands. However, client names are not shared publicly until you’ve registered, completed assessments, and signed the necessary confidentiality agreements.

There are a few important reasons for this:

Protecting the Brand Image: Many companies want their customer service to feel seamless and “in-house.” Keeping partnerships confidential helps maintain that experience for their customers.

Confidentiality Agreements: Arise® and its IB partners (like MQT Solutions) are contractually required to protect client privacy, which means names are only disclosed once you’re officially authorized.

Professionalism & Trust: Limiting access ensures only vetted contractors can represent the brand, helping prevent scams or unverified claims like “I work for [Big Brand].”

Competitive Advantage: Companies also prefer to keep outsourcing strategies private from competitors.

Once you’ve completed the required steps, you’ll have full access to the Opportunity Board, where you can view detailed information about each client program, including pay structures and scheduling. However, even after you begin servicing a client, you’ll be bound by a client-specific NDA, which means client names and program details are not considered public knowledge and cannot be shared outside the platform.

There is a wide variety of virtual call center opportunities, including positions in customer service, technical support, hospitality, and inbound/outbound sales. The clients we service are often Fortune 500 companies and span multiple industries, such as telecommunications, travel, retail, and healthcare, providing diverse opportunities to match your various skills and interests.

The types of positions offered rely heavily on an agent’s successful completion of the Harver Assessment, a tool Arise uses to assess new agent candidates. This assessment will be conducted during the agent’s initial registration on the platform.

The Harver Assessment is a pre-qualification tool used by Arise® to evaluate applicants before they're granted access to the platform. It helps determine your readiness, skills, and fit for servicing clients as an independent contractor.

This online assessment takes anywhere from 30-60 minutes to complete and includes a combination of:
✅ Cognitive tests – measuring problem-solving, attention to detail, and learning ability
✅ Situational judgment questions – evaluating how you’d respond to real-world customer service scenarios
✅ Personality traits – identifying your strengths in areas like communication, adaptability, and teamwork

Your performance on the Harver Assessment determines your placement into one of four tiers, with Tier 1 offering the greatest access to client opportunities.

Arise® uses a tiered ranking system to help match the most qualified candidates with available client programs. After completing the Harver Assessment, agents are placed into one of four tiers, based on their performance.

• Tier 1 agents receive the widest range of client opportunities, as their scores reflect the strongest match for success on the platform.

• Agents in Tiers 2–4 are still eligible to service, but they may see fewer client opportunities based on demand and program fit.

This system ensures that clients are matched with the best-suited candidates, helping maintain high service standards across the platform. We always encourage agents to take the assessment seriously and give it their best effort to increase their access to opportunities.

Yes, agents can retake the Harver Assessment—but the timing depends on the reason for the retake:

• If you fail the assessment, you may be eligible to retake it after 60 to 90 days, depending on the circumstances and the specific instructions provided by Arise®.

• If you pass but want to improve your score or tier placement, you must wait until the platform's renewal period to retake the assessment. Renewal periods typically occur once or twice per year and allow existing agents to update their profiles and requalify.

Because your tier placement determines how many client opportunities you’ll see, it's important to take the assessment seriously the first time. We recommend preparing thoroughly so you can maximize your access right from the start.

The number of opportunities on the Arise® Platform can fluctuate. During peak times, such as holiday seasons or major product launches, there can be a surge in client opportunities, offering a wide array of roles in customer service, technical support, and sales. Conversely, there may be quieter periods where very few to no new openings are available.

The platform is frequently updated, so new opportunities can become available at any time. We recommend that agents regularly check the opportunities board to stay up-to-date with the latest client openings and maximize their chances of securing a position that fits their skills and schedule.

Yes! While we will try to match you with clients based on your skills and preferences, you will have the opportunity to review and accept or decline client program offers based on your tier placement. See Q&As related to the Harver Assessment for ore information on tier placement.

Each client program is offered through a Statement of Work (SOW), which outlines a temporary service commitment — typically ranging from 30 to 90 days. While most SOWs are renewed consecutively, it is extremely important to understand that ongoing work is not guaranteed and depends on the client’s current needs. This means agents have the flexibility to explore new opportunities as they become available, but also that each program is temporary by design and can end at any time.

NO. Neither Arise® nor MQT Solutions is a telemarketing agency. You will not be required to make unsolicited outbound calls to sell products or services.

While some positions may require some soft selling of products or services to inbound or outbound customers, most client program roles are solely customer service-focused with the main goal being to assist the customer in some non-sales related way (i.e. general customer service or technical support).

Roles with any direct sales requirements will be expressly indicated in the job opportunity announcement.

While prior experience in customer service or a related field is beneficial, it is certainly not required. We facilitate client-specific training and provide support to help you not only succeed, but to excel, regardless of your previous experience.

To apply, simply navigate to the “Apply Now” button at the top of the page and complete the online application form. You’ll need to provide general information, answer some basic questions, and upload a copy of your resume. After reviewing your application, we’ll reach out to conduct a brief interview as well as discuss potential opportunities, the onboarding process, and answer any questions you may have.

The entire process typically takes just a few days, including the time to complete the online form, assessment, interview, and onboarding process.

Yes, in order to ensure its clients the highest quality support, Arise® conducts a mandatory background check on all agents. The check is conducted via third-party. The fee for this check is $30 and is payable to Arise®. The checks usually take only a few business days and, once complete, are typically valid for three years.

Drug testing requirements vary depending on the client program you choose to service. Some clients may require a drug test as part of their certification process, while others do not. If a drug test is required, you will be informed during the registration or client selection process so you can decide whether to proceed. If a drug test is required, there is a $45 processing fee (in addition to the $30 background check fee) payable directly to Arise. Once complete, the drug screening is typically valid for 6 months.

Our onboarding process is designed to provide a smooth transition into your role as an independent contractor with Arise.

1. We’ll begin by providing you with a welcome and onboarding packet which will include direct deposit forms, IRS Form W-9, and independent contractor documentation.

2. We will conduct an orientation session to familiarize you with our company’s policies and general client expectations.

3. We’ll walk you through registering on the Arise platform and guide you through technical setup.

4. Lastly, you’ll select a client program and complete the required certification and training.

Throughout the process, you’ll receive ongoing support from our team, ensuring you’re well-prepared and confident as you begin servicing clients.

The timeline for starting work depends on the completion of the application, onboarding, mandatory background check, and client-specific training/certification processes. Once these steps are completed and you are certified for a client program, you can start scheduling your hours and begin working. Generally, the entire process from application to client servicing takes 4 - 8 weeks, but times can vary.

The availability of open opportunities and certification courses also plays a major part in timing as, from time to time, it is very possible for there to be no available openings for weeks to months at a time. Agents must understand there is no guarantee of opportunity availability at any time and that it is possible to wait an extended length of time before new opportunities open up.

Agents not immediately selected for placement within a certification course will be placed on the platform’s waitlist and will be notified once a slot opens up.

Arise® has implemented a waitlist system for certain client opportunities. This means that when a certification class or client program reaches capacity, additional interested agents will be placed on a waitlist instead of being able to enroll immediately.

What This Means for You:

• If a client program is full, you can join the waitlist to be notified once a spot becomes available.

• Openings may occur if other agents drop out or fail to complete enrollment steps.

• Being on the waitlist does not guarantee placement, but it gives you a chance to be considered if space opens up.

• It’s important to complete all your registration steps quickly so you’re eligible to be moved off the waitlist if a spot becomes available.

The waitlist system helps manage class sizes and ensure every enrolled agent has the best chance of success during training. It also gives Arise a way to gauge demand and possibly open additional sessions based on interest.

Specific technical requirements vary based on the client program you join but, at a minimum, you will need a personal computer (no Chromebooks or Mac computers are allowed) with a reliable hard-wired ethernet internet connection (wi-fi internet is not acceptable), a quiet workspace, a USB headset with a microphone, and basic computer skills.

More specific hardware and software requirements can be found here.

Yes, but Arise does have some location restrictions. While most U.S. states are eligible, Arise does not currently source agents from the following states:

• California

• Colorado

• Connecticut

• Delaware

• Hawaii

• Illinois

• Indiana

• Maryland

• Massachusetts

• Michigan

• Minnesota

• Nevada

• New Jersey

• New Mexico

• New York

• Oregon

• Pennsylvania

• Vermont

• Washington

• Washington, D.C.

• Wisconsin

If you reside in any of these states, unfortunately, you will not be able to work through the Arise platform at this time.

However, if you're located in any other U.S. state (excluding the above), you are eligible to work as a virtual customer support agent—as long as you have a quiet, distraction-free workspace and meet the technical requirements.

At this time, MQT Solutions only supports U.S.-based agents who are authorized to work in the United States. Due to platform, client, and regulatory requirements, we are generally unable to move forward with applicants residing outside the U.S.

The Arise® Platform’s scheduling system allows you to choose your working hours based on your availability. You can log in to the scheduling portal to view available shifts (called “intervals”) and select the hours that fit your lifestyle. Available shifts are typically broken down into 30-minute intervals which maximizes flexibility. You can update your schedule as needed to reflect changes in your availability.

Arise has a 37-hour weekly cap. This means you may schedule and service up to 37 total hours per week, regardless of how many clients you are servicing. Even if you work multiple client programs, your combined hours may not exceed this cap.

Please note that hours are available and acquired on a “first come, first served” basis. Hours are in no way guaranteed and, especially in the case of fully staffed programs, may be harder to come by, so agents may need to be vigilant in order to get the shifts they prefer.

*Please note that some clients require a minimum amount of hours to be worked per pay period in order to continue servicing their program. For example, an agent must work 15 hours per two-week period to continue servicing a particular client.

Yes, breaks are allowed and sometimes required based on the length of your shift and client program guidelines. Specific break policies will be covered during your training and onboarding process.

Yes, depending on your availability and performance, you may have the opportunity to work for multiple clients. This can help diversify your experience and increase your earning potential.

Training includes client-specific modules that cover the necessary skills and knowledge for your role. It involves interactive lessons, live sessions, self-study modules, and hands-on practice on client-specific systems. The training is designed to prepare you for client certification in order to thoroughly deliver exceptional service to our clients.

The length of client-specific training programs can vary, but generally range from 4 - 8 weeks, depending on the complexity of the respective client’s requirements.

Yes, clients may sometimes require periodic training when new systems, processes, and/or campaigns are introduced.

YES!!! - as of September 1, 2025, Arise now pays agents while in training! During this period, you will be issued a Certification Statement of Work (SOW), which outlines the expectations and the temporary training pay rate, which is currently set at $7.64 per hour.

Once you complete training, pass certification, and begin servicing, your regular SOW will take effect, and your full pay rate will apply.

Yes, there are some fees associated with using the Arise® Platform.

• Platform Usage Fee:‍ ‍Arise® charges a 5% Platform Usage Fee on all service revenue per pay period and is designed to align with what agents actually earn. The 5% fee is currently capped at $50 per pay period. The cap is subject to change by Arise®.

• Background Check Fee: There is also a $30 fee for the mandatory background check. Note: The background check is conducted via third-party and usually takes no more than a few days. Once complete, the background check is typically valid for a period of three years.

• Drug Test Fee (If Applicable):‍ ‍Some client programs also require a drug test in addition to the background check. If a drug test is required, there is a $45 processing fee (in addition to the $30 background check fee) payable directly to Arise. Background check and/or drug testing requirements are explicitly stated in the client opportunity announcements, so you can decide ahead of program selection whether to proceed.

• Class Deposit / “No-Show” Fee:‍ ‍Client certification courses require a refundable $50 class deposit. This deposit is fully refunded once you attend class, making it a risk-free commitment for serious candidates. However, it's important to note that if the deposit is not submitted by the course deadline, your spot in the class will be forfeited.

• If an agent signs up for a client-provided training/certification course but fails to attend, the agent will lose their deposit.

Arise® operates differently from traditional employers because it connects independent contractors like you with client companies for remote customer service work. Instead of being a regular employee, you’re self-employed, meaning you’re responsible for your own schedule, taxes, and business expenses.

The fees Arise® charges cover the use of their platform, which provides you with:

• Access to client opportunities

• Training and certification programs

• Customer service tools and software

• Payment processing and support systems

Think of it like paying for a marketplace or a service that helps you find and do work independently.

While it’s different from a traditional job where you’re paid a wage by an employer, this model gives you the flexibility and freedom to work when and how you want, plus the potential to grow your income by choosing clients and schedules that fit your life.

Yes, MQT Solutions charges a flat $25 IB Administrative Support Fee per two-week pay period on active service revenue. This fee covers the administrative support, resources, and one-on-one assistance we provide to help you succeed as an independent contractor.

We’re proud to note that our flat fee is lower than what a majority of other IBs charge, making MQT Solutions an affordable option for Agents looking to maximize their take-home pay while still receiving high-quality support.

We’re committed to keeping our fees fair and transparent, and we’re always here to help you understand how your earnings are calculated.

The IB Administrative Support Fee helps cover the cost of the access, mentorship, training, resources, and ongoing support we provide. By maintaining minimal fees, we ensure you have access to high-quality resources and a supportive environment not otherwise available to independent contractors.

Arise® operates on a strict business-to-business model, engaging exclusively with other business entities rather than individuals. Consequently, and most importantly, MQT Solutions serves as your intermediary for any administrative, accounting, or technical issues that may occur with the Arise® Platform, ensuring seamless communication and the quickest resolution possible.

Many other IBs charge higher support fees for similar or even less comprehensive services. We intentionally keep our IB Administrative Support Fee affordable at $25 per pay period because we believe in providing high-quality support without burdening our Agents financially.

This fee allows us to maintain the operational infrastructure needed to help you thrive as an independent contractor—and ultimately, it helps you focus on delivering excellent service and growing your earnings.

Both the $25 IB Administrative Support Fee and the 5% revenue-based Arise Platform Fee are automatically deducted prior to payment disbursal, so, when you are paid, the amount you receive is the amount you keep—no separate payments are required on your part.

For clarity’s sake, below is an example of a pay period payout using a base pay rate of $14.50 per hour with 50 hours serviced.

—————————————————

Agent Earned Revenue - $725.00 ($14.50 × 50 hours serviced)

Agent Fee Breakdown

• Arise Platform Usage Fee - $36.25 (5% of $725 Agent earned revenue)

• IB Administrative Support Fee - $25.00 (Flat fee regardless of number of hours serviced or amount of Agent revenue earned)

Total Fees Charged - $61.25 ($36.25 Arise Platform Usage Fee + $25.00 IB Administrative Support Fee)

Agent Payout for Pay Period - $663.75 ($725.00 Agent Earned Revenue - $61.25 Total Fees)

Working with MQT Solutions offers numerous benefits, including flexible scheduling, a competitive fee structure, and diverse client opportunities, along with the ability to work from the comfort of your own home.

MQT Solutions offers significant support and guidance, including structured onboarding and mentorship to help you succeed from day one. If a problem ever occurs with the Arise® Platform, MQT Solutions will step in as your intermediary to handle any issues related to scheduling, invoicing, payment discrepancies, or technical problems, ensuring quick and effective resolutions.

Additionally, you gain access to a supportive community and supplemental training resources, ensuring a smooth and efficient work experience.

Simply put, by partnering with MQT Solutions, you’ll be joining a team where you will benefit from comprehensive support that enhances your earning potential and overall success!

Yes! We encourage you to refer friends and family who may be interested in joining our team. Please contact our administrative team for more information about our Momentum! Appreciation & Incentive Program.

If you have any additional questions, please visit our Contact page or send our support team an email at apply@mqt-llc.com. We’re here to help and ensure you have all the information you need to start your journey with MQT Solutions.